Shopping
Can I amend or cancel the order I have just placed?
If your order is not yet dispatched, you can cancel by contacting our customer service team by email. Similarly, if your order is not yet dispatched, we can adjust the size or colors ordered.
I have a discount code, how do I use it?
Type your code into the promotion code box near the top of the checkout page, and click 'check voucher' to apply it to your order. If it is not applied at this point, we can't apply it to the same order later on (though you might be able to use it on a subsequent order).
How do I change the details on my Superdrystore.com account?
Once you have signed up, you'll be able to log into My Account anytime you want. This is where you go if you want to change your password, email address, or address details.
If you haven't visited us in a while, it's worth checking My Account to make sure all your details are up to date.
When will I be charged?
If your payment is authorized, the funds will be 'reserved' in your account for us and you will receive an email confirming that your order has been successful. The payment will only be completed upon dispatch of the final part of your order.
If your card is not authorized, payment will not be taken, and we'll email to let you know why your bank or card issuer wouldn't authorise the payment.
Don't despair at this stage, because there may still be something simple that can be done to get the payment authorized. Please remember that even if a payment is not authorized, some card issuers may still reserve the money, meaning you can't use it for a short period.
How do I pay for my order?
We like to give you plenty of payment options, so you can use any of the cards listed below. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.
Cards accepted: Visa and MasterCard credit cards, Visa and MasterCard debit cards.
Do you have a size guide?
Women
Dress Sizes:
| British | 8 | 10 | 12 | 14 |
| US | 4 | 6 | 8 | 10 |
| European | 36 |
38 | 40 | 42 |
Shoe Sizes:
| British | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| US | 4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
| European | 35 |
36 |
37 |
38 |
39 |
40 | 41 |
42 |
43 |
Men
Jackets:
| British |
36" |
38" |
40" |
42" |
44" |
46" |
| US | 36" |
38" |
40" | 42" |
44" |
46" |
| European | 46 |
48 |
50 |
52 |
54 |
56 |
Trousers:
| British | 30" |
32" |
34" |
36" |
38" |
40" |
| US | 30" |
32" |
34" |
36" |
38" |
40" |
| European | 40 | 42 |
44 |
46 |
48 | 50 |
Shoe Sizes:
| British | 4 | 5 | 6 | 7 |
8 |
9 |
10 |
11 |
12 |
| US | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 |
| European | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 |
Do I need to create an account to shop with you?
Yes you do. Setting up an account will allow you to order without having to fill in your details every time you shop with us. You can either sign up first, or you can start shopping and set your account up when you check out, whichever suits you best. Just follow the easy steps on screen and remember to have your payment and address details to hand. Your billing address should be exactly the same as the address to which your credit/ debit card is registered. WE WILL NOT SEND YOU UNSOLICITED EMAILS.
How do I search for a product?
Browse the website using the shop category links and the what's new/ what's hot/ get the look links at the top of the left menu. Alternatively, if you know exactly what you want, just type the product name into our search box. When you've found something you like, select the desired size and click 'add to cart'. You can then continue shopping or go to the checkout via the 'view shopping cart' link at the top right of the page. Then, once you've checked all your details are correct, just enter your credit or debit card details*, press 'complete order' and you're done! We'll send you an email to confirm your order details.
*Superdrystore.com uses the Verisign industry standard 128bit SSL (Secure Socket Layer) encryption technology. Your credit card details are sent directly to our card processor and are NOT stored on our server or database, so even in the unlikely event that our security was ever breached your credit card details would not be compromised.
